Your position: Home / Returns Policy

Returns Policy

If you wish to return an item from your order it must be arranged within 30 days of your Order Delivery Date. All items are inspected on arrival at our offices. Please make sure your item(s) are:

- Unwashed
- Unworn; and
- Original tags still attached

ITALYMORN will only provide you with a full refund and free return of the product you purchased from us online if the product is:

- Deemed faulty, not of acceptable quality

In the following situations, we will provide you with a return service, but you must pay the return or exchange fee yourself.

-Choose the wrong size or purchase a product you don't want

Damaged/Faulty Items Returns Policy
Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.

If you believe that an item you have received from ITALYMORN is faulty, not of acceptable quality, please email [email protected] with this information:

- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item

Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.

Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.

*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.